Seeking clarity on SendOwl email notifications after a sale to a customer

Business, Sales, WWW

0  comments

Set up in SendOwl

This is sorta unclear.

Clarity on what customers get after a sale with SendOwl needed

ISCA's Webmaster Asked Support at SendOwl:

As a seller, I'm getting THREE emails after every sale.

  • Account (Merchant ID: 188353)

This email seemed to come to me, and it should be heading to the customer. Am I getting this by mistake?
Can you confirm that the buyer is also getting this email too????

- - - - snip starts - - -
Hi Doug,

Good news - you've just received a payment. The buyers receipt is shown below for your records:
-----
Hi Julie,

Thank you for your order. This email confirms that you have made a purchase for the following items and that payment has been approved. You will receive an order email detailing how to access your purchase shortly.

----------------------------------------------------------------
ORDER RECEIPT

Date: 2020-08-24
Order ID: 0069085876
Gateway Transaction ID: ch_1HJfKUKHew79qHy5dz9gh5ct
Customer Name:
Products: East Coast Open Water Championships, Oct 4, 2020, Virginia x 1 @ $50.00
Sub-Total: $50.00
Total: $50.00
----------------------------------------------------------------


First Reply from SendOwl from Paul

If you have seller notification sent then we will send you up to two emails per sale:

https://www.sendowl.com/settings/notifications/edit

One is a copy of the order email and one is a copy of the receipt email.

As per the email you shared with us, the ones we send to you start with the following:

--
Good news - you've just received a payment. The buyers receipt is shown below for your records:
--

So you know that is for you (and not the buyer).

I hope that helps,

Cheers, Paul.

--
Paul Tomes
support@sendowl.com


Second Email from ISCA to SendOwl

Just so you know, I'm getting three emails for every sale, not two. But, checking, the emails that come to me all begin with our NAME at the top. 

Dear Doug, Good news, blah, blah, blah -- and then the customer info.

My original questions remains unanswered. 

  • Am I getting this (a third email) by mistake?
  • Can you confirm that the buyer is also getting this email too????

Thanks for the swift reply.

About the author 

Mark Rauterkus

Mark Rauterkus, is the webmaster for ISCA. Also a swim, SKWIM and water polo coach in Pittsburgh, PA, USA. Cell: 412-298-3432

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{"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}
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