Worries: Glue and Customer Service

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Consumers are 2 times more likely to share their bad customer service experiences than their good ones.

​More than 6 out of 10 U.S. customers say they have stopped doing business with a brand due to a poor customer service experience.

​For every customer complaint, there are 26 other unhappy customers who have remained silent.

​More than 9 out of 10 consumers say online reviews impact their purchasing decisions.

Source: Hartford Small Biz Ahead, 8/3/2021.

About the author 

Mark Rauterkus

Mark Rauterkus, is the webmaster for ISCA. Also a swim, SKWIM and water polo coach in Pittsburgh, PA, USA. Cell: 412-298-3432

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